Privacy & Data Protection Policy

Last Updated: May 2024

SOULFUL SEAFOOD LIMITED ("we," "our," or "the Company") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and safeguard the personal information you provide to us, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws in the United Kingdom and Великобритания.

1. Data Controller Information

SOULFUL SEAFOOD LIMITED is the data controller responsible for your personal data. Our registered address is 11 Brookwood House Webber Street London SE1 0RJ England. If you have any questions regarding this policy or our data practices, please contact our Data Protection Officer at info@wollongongfp.sbs.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, title, and corporate designation.
  • Contact Data: Delivery address, billing address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details (processed through secure third-party gateways).
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, and operating system.
  • Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: To process and deliver your seafood orders, manage payments, and provide customer support.
  • Legitimate Interests: For our internal business purposes, such as improving our delivery routes, conducting market research, and ensuring the security of our website.
  • Compliance with Legal Obligations: To fulfill our statutory duties, such as maintaining tax records and food safety logs.
  • Consent: Where you have provided explicit consent to receive marketing communications.

4. Data Retention and Security

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, we are legally required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of these rights, please contact us. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).